Returns Policy

If you’re not satisfied with your purchase on, you will receive a full refund if your product is returned to us within 14 days of its delivery. Please note that if you have gone off decoratorsnotebooks.comto a third party site to complete your purchase, you should contact the third party site regarding their returns policy.

Returns Policy

We have a 14 days full refund policy from the day of delivery and all Decoratorsnotebooks vendors are obliged to follow the same policy. Please note however, that the item should have not been used and should be in the original packaging, or of the same quality and in re-saleable condition. Customers are responsible for shipping the item back to the seller. Please ensure that the product is well packaged so that it does not get damaged during transportation. Any damage to the product will be at the customers risk, so we recommend that return shipping is sufficiently insured. You will be refunded the full order amount, without the return transportation costs. Refunds are credited to the same card or account that was used for payment at purchase.

Our returns policy is valid for all standard items and does not apply to customised items and those that are made-to-order.

To claim a return please submit a request to: 


If you wish to exchange an item you should simply return the item you wish to exchange and make a new order for the item you wish to receive.

Faulty or Damaged Items
Customers must inspect the condition of their order upon delivery. If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip. Then proceed to notify our Customer Service according to the procedure outlined below.
If an item from your order is faulty or damaged, please submit a return request via Our Customer Service team will the get in touch to help resolve the issue as soon as possible.
Note: You will have to pay for the return transportation of the product, but we will reimburse you for this cost once we receive and inspect the item. In some cases we can make arrangements for a courier to collect the item directly from you.